Payment And Delivery

1) You can make a Bank Transfer or EFT (Electronic Funds Transfer) to any of our Akbank, Finansbank, Garanti Bank, Is Bank and Yapi Kredi bank accounts (TL). 

2) With your credit cards on our site, you can take advantage of our online single payment or other online installments for any credit card. In your online payments, the amount will be withdrawn from your credit card at the end of your order. In case of order cancellations due to possible order cancellation or stock problems, your credit card will be refunded within 3 business days.

 

3) Order Fee Refund: In case of cancellation of your order for possible reasons; Martı Safety Limited Company returns the product price to your account and / or credit card within three business days. However, you are required to report your bank account information and / or credit card information accurately and completely to the financial authorities of our company.

 

4) Delivery We try to deliver the products you ordered to the cargo on the same day. For products that take time to procure, the cargo delivery time is 5 working days as specified in the product details. You will be informed in case of a possible delay in delivery. In order to ensure the delivery of the product without delay, please inform the address of your location as the delivery address during the day. Your requests will be processed to be prepared according to the delivery type you have determined at the end of the order. Products from our Istanbul-based company, will be sent with MNG, Domestic, Sürat, etc. courier companies. After your orders are approved, they are delivered to the Cargo company at the end of 2 (two) business days at the latest. You can consult our customer representative and discuss different delivery terms. In addition, cargo delivery are valid only for Turkey

 

After completing your shopping with credit card or money transfer methods, an e-mail containing the details of your order will be sent to the e-mail address you provided when you registered. Please note the order number in the incoming email, it will assist you in tracking your order. Your order will be reviewed by our editors and the status of your order will be changed from "new order" to "Preparing". You can follow these steps at https://www.hsemarket.com/my-account/orders/ . The products in our stock are shipped within 2 business days without waiting for the delivery period.

 

You can use 0850 305 06 36 or our contact e-mail address [email protected] for any questions or problems you encounter in your shopping. 

 

5) What Should You Do If Your Order Has Not Arrived?

 

It will be sufficient to send an e-mail ([email protected]) to our Customer Service Representatives for the solution of your questions and problems regarding your order. Our customer service will evaluate the situation as soon as possible and contact you to provide information about solutions.

 

6) When Your Order Arrives, Please Pay Attention To The Following Items;

 

Your order is packaged in a way that will not be damaged in cargo, and it is sent to you by exclusive shipping companies.

 

Your cargo; Please do not take it if it is opened, torn or physically damaged. Tell the courier that you do not want to receive the order because it is damaged. The cargo attendant will prepare a report. A copy of this report will be given to you. Please keep the relevant copy and report it to us.

 

If there is any deficiency in your order, please contact us at our Support Line at 0850 305 06 36.

 

7) Payment Tracking  If the system in question cannot perform the transaction due to any problem, our visitor is informed about this at the end of the payment page. In case of any error at the specified address, a connection is made with the orderer regarding the order that cannot be delivered. The validity of the e-mail address specified by our visitor is confirmed by automatic e-mail sent after the order is transferred. We have a responsibility to the bank where we use the credit card system as much as the customer for the delivery. Please be carefull! Open and check the packages that you think are damaged during shipment in front of the company representative you received. If you think there is any damage to the product, do not take delivery of the product by keeping a report to the cargo company. After the product is received, it is accepted that the cargo company has fulfilled its duty completely. If the product is damaged: Call 0850 305 06 36 as soon as possible or report the situation to [email protected] If you carry out these procedures, we will start working on your package and ensure that the delivery is repeated as soon as possible. If you briefly explain why you want to return the product in e-mail, you will help us in our work on the product. 

 

Hsemarket Payment and Delivery          

Çerez Kullanımı

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